Frequently Asked Questions

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Participants should wear comfortable clothing that will not go over their head when they go upside down. Long hair should be tied back away from the face.

Bare feet are worn in the gym, except for Ninja classes at Mount Waverley where soft soled runners are required. 

Leotards, t-shirts and jumpers are available for purchase through the Customer Portal or from the customer service team.

A labelled water bottle should be brought tevery class.  

Skylark Sports coaches are accredited through Gymnastics Australia’s Coach Education Framework. To maintain this accreditation each coach must undertake a minimum of 6 hours of recognised professional development each year. In addition to this, all Skylark Sports coaches participate in professional development workshops focusing on skills like class management, skill progressions, leadership and inclusion training.  

All staff hold a current working with children check and complete annual child safe training. There is always a qualified first aid provider onsite.  

Casual class bookings can be made up to 3 days in advance if a place exists in the class. These are charged at the normal class rate. Enrolling in a different class each week, enrolling in a clason alternating weeks and ongoing casual enrolments are not available. 

Absolutely! We will gladly accommodate class change requests as long as a vacancy exists in a suitable class. You can choose to change class day, time, program or venue. 

As children progress in their class, the coaches may recommend that they move to a different class. You can also request that your child be assessed to see if they are ready to move, just send an email through to admin@skylarksports.com.au.

Absolutely! If you would like to enrol in more than one class per week there is a 10% discount on your second class! 

Yes! Only the first child pays full fare. A 10% sibling discount is applied to the lesser tuition. 

Please note that sibling discounts are not offered in our squad program. 

We want your child to enjoy the benefits of our programs so if you are away, your child is ill, or you simply can’t make it to your class we offer unlimited make-up classes. When a class is missed a make-up token is generated on your account. It is important to understand that your tuition pays for your place in the class, regardless of attendance. Our costs do not change if you do not attend. Makeup classes are offered as a benefit to our families to ensure you can make the most of your membership. Make-up tokens do not have a monetary value, and cannot be exchanged for credit, transferred to other students, or used once an enrolment ends. Make-up tokens expire 365 days after issue.

Booking a make-up
Make-up classes must be booked in advance through the Customer Portal or through our customer service team. Make-up classes cannot be booked more than 3 days in advance as they can only be booked where a space exists.

If you know you are going to be absent, we appreciate being informed, as this allows us to book another student into your place for a make-up class. To notify of an absence please use the Customer Portal or email us and let us know.

Skylark Sports offers each member to weeks of tuition pause each calendar year. This can be used at any time, either one week at a time or in one two-week block. 

Seven days written notice must be given to utilise an enrolment pause. A credit will be applied to your account for the requested period. Enrolment pauses cannot be requested after the fact. 

We do offer unlimited make-ups, so please refer to our make-up policy above. 

If you no longer wish to be enrolled in your class, simply email admin@skylarksports.com.au requesting an end to your enrolment. Seven days notice is required to end your enrolment and cancel your direct debit. You are welcome to attend during the notice period. If you have paid in advance, any unused tuition can be refunded to you or held as credit for another family member to use.  

Unused make up tokens are forfeited when your enrolment ends.

Spectators are welcome at Skylark Sports, subject to current public health density limits. Spectators are not allowed to enter the gym space, except in parent participation classes.

Parents/guardians of children aged 5 years and over do not need to remain onsite during class. We will call you if there is a need to get in touch during class.

You are welcome to take photos of your child, but we ask that you respect the rights of other individuals and not capture other children in your photos or videos without explicit permission. 

Social sharing: Use the hashtag #skylarksports when you post your photos on Facebook or Instagram for a chance to get them featured on Skylark socials. 

Please email admin@skylarksports.com.au and ask for your child to be assessed for the squad program. This lets us know that you are interested in the program and allows us to determine whether the squad program is the right place for your child. Enrolment in our squad program is by invitation only and is restricted at certain times of the year to ensure competition preparation is not disrupted.

We are actively following the directions of the Department of Health and Human Services (alongside our governing bodies Gymnastics Victoria and Gymnastics Australia) with regards to operational guidelines during the COVID-19 pandemic. As an indoor sporting venue, we are subject to rules, regulations, and limitations in how we operate. We all have a personal responsibility to stop the spread of illness and together we can play our part to keep the community safe. Guidelines are constantly changing and will be communicated to all members as required.

Please do not send participants if they are feeling unwell or if they have been advised to isolate by the authorities.

In the event of a lockdown or forced closure, credits will be applied for any classes cancelled that have already been paid for and billing will be paused. Your place is held in the class until we can reopen, at which time billing will recommence. If you decide to end your enrolment, please email us so we can refund any tuition held in credit.

Our phones are not always attended during class time so if you are running late and cannot get through, please do not worry. A staff member will wait with a child until they are collected. If you are more than ten minutes late, we will call you to make sure everything is ok.

Our phone number is 9544 8008.

An annual registration and insurance fee is paid on your behalf to register participants as members of Gymnastics Australia and Gymnastics Victoria. This registration provides an assurance that you are participating with an affiliated club for which there are high standards of qualification and compliance.

Through this program all registered members are covered through Marsh Advantage Insurance for personal injury. You can view the policy documents and what is covered on the Marsh Advantage website. Should you need to make a claim, this must be lodged within 30 days of the injury. For insurance claims class the National Phone Number; 1300 306 383 or email gymnasticsaustralia@marchadvantage.com.

For help with the process or further information please contact our customer service team.

New environments can be daunting, even for children who are normally very confident. We know that the first few times your child comes to Skylark they may feel worried or nervous about joining in. Our coaches and shift supervisors will do everything they can to help them engage in the program and support them to join the class. For some children, this may take a few moments. For some children it may take several weeks before they feel comfortable enough to join in. Each child is an individual, and we want them to feel comfortable. We will work together with the caregiver to meet the child’s needs and help them find the confidence to give it a go.

Our Participation Agreement contains all the information you need to know about your enrolment at Skylark Sports. We appreciate you taking the time to read and understand the information contained, and encourage you to refer back to it regularly. You can find our Participation Agreement and other policies here.

Your card or bank account on file acts as a guarantee of payment.

You are welcome to pay your account prior to the processing date each month via the Customer Portal, in person by cash or via bank transfer. Any balance remaining on the processing date will be charged to your card on file.

If you prefer to make less frequent payments or pay a larger amount in one go to get ahead this can be done by any of the methods above. Your account will be in credit and each month as tuition is applied your credit will be used to offset the charges. Ask our customer service team for details.