Skylark Policies

Before using our facilities, you must first acknowledge and agree to our policies as stated below.

Please review these policies and visit the Parent Portal to acknowledge and agree to these terms.

To ensure we maintain a Covid-Safe environment, we need to make sure everyone is taking personal responsibility for their health and hygiene. Please click the link below to read our  Covid-safe plan.

The most important points:

  • Stay home if you are feeling unwell
  • A staff member will greet you at the door and walk you out after class. Parents are encouraged to drop off their child and go except where additional support is needed. Under the current restrictions we can accommodate 1 parent per child for additional support if necessary
  • If you need to get in touch it’s best to email us at admin@skylarksports.com.au
  • Come ready for class and only bring what you need
  • Please make sure you’ve read our full Covid-safe plan before you come to class

We have put together a short video for each location to help you understand what to expect when you attend a class at Skylark Sports. These are for our indoor classes, so please familiarise yourself and your kids with the process before attending your first indoor class.

Mount Waverley

Lynbrook

Happiness Guarantee:

Enrol with confidence – if after 14 days you decide that the class isn’t for you or you aren’t satisfied for any reason we will refund your tuition.

What to wear:

Participants should wear comfortable sports clothing. Tight fitting clothing is recommended to avoid items going overhead when going upside down or getting caught on equipment. Bare feet are best, except in our Ninja programs where lace-up, flat soled shoes are to be worn. Long hair should be tied back away from the face. No jewellery, watches or buckles are to be worn in the gym. Personal items such as shoes can be left in pigeon holes, please ensure they are marked with your child’s name. Participants are asked not to bring valuables to class.
Water bottles will be brought into the gym with the athletes, please ensure they are sealable.

Casual Attendance:

Casual attendance can be accommodated if places exist. Please ask our Customer Administration Team for casual class attendance information.

Student Class Changes:

Our Customer Administration Team will contact you if we feel your child should change class, alternatively feel free to contact us if you’d like to try another class.

Unlimited class reschedules:

Skylark Sports offers unlimited rescheduling of classes for active members. See our ‘Rescheduling’ section for more information.

Absences: 

If you know that your child is going to be absent or you’re going away, we ask that you please get in touch with out CAT team to let us know. This will give us a more accurate recording of attendance and creates more ease for other members when trying to reschedule missed lessons. 

Unlimited class reschedules:

Your tuition pays for your place in the class regardless of attendance. We do not offer tuition reductions, refunds or credits for missed classes, however we do offer unlimited class reschedules for your convenience.

Skylark Sports offers unlimited reschedule of classes for active members. We want your child to enjoy the benefits of our programs and so if you are unable to make your class for any reason you can reschedule, you can reschedule before or after the class missed.

The following policies do apply to ensure we can continue to provide a great experience:

  • Rescheduled lessons must be booked through the front desk and cannot be booked more than 3 days in advance. This gives us more opportunity to see updated availability and avoid overfilling classes.
  • You can only book into a class where spaces exist. We don’t want to overfill classes as the experience and safety of kids is our number one priority.
  • A ‘makeup token’ will be generated on your account once your class has been missed. This makeup token is eligible to be used for a rescheduled lesson within 365 days after your missed class. Once your makeup token has expired, it can no longer be used.
  • ‘No Shows’ for booked rescheduled lessons will result in your makeup token expiring, so please ensure you let us know if you cannot attend prior to the session commencing.

Please note that class reschedules are not guaranteed, however we will do our best to help you find a suitable class. You must be currently enrolled to utilise this service, and make-up tokens cannot be used as account credit. If you are going to be absent we ask that you let us know, that way we can offer your place to a student who is looking to reschedule their class that week. Squad classes are not eligible for rescheduling.

Enrolling and unenrolling: 

Once enrolled, your place in that class is secured until you let us know if you’d like to change classes or unenroll.
To unenroll simply email us to let us know the date of your last class or give our Customer Administration Team a call. 14 days’ written notice is required to ensure we can cancel your direct debit service.

Tuition Policy:
Payment is made through our Direct Debit Service. Your account will automatically be debited each month for the month in advance. When scheduled class cancellations are to occur during the fortnight (i.e. Public Holidays), your tuition will be pro-rated accordingly.

Your tuition pays for your place in the class regardless of attendance. We do not offer tuition reductions, refunds or account credits for missed classes.

Drop-off and collection:

Skylark Sports recognises that parking can be difficult, especially during peak times. The safety of the children in our care is our number one priority so we ask that the following age-based policies are adhered to. We also ask that you respect our neighbours by not parking in their private carparks.

Hardner Road (Mount Waverley centre) can get very busy and it is difficult for drivers to see pedestrians as they step out onto the road, especially from between parked cars. Please be extra vigilant to keep yourself and your children safe. 

The safety of the children in our care is our number one priority so we ask that the following age-based policies are adhered to.

Under 9 years – parent/guardian must park car and walk child into the centre. The child must not leave the centre without the parent/guardian.  

Between 9 and 12 years – parent/guardian may drop off and pick up from the car, but the parent must be able to see the child as they enter and leave the centre. The child should not leave the centre until they can see the parent/guardian. Children must not wait on the street for collection. 

Over 12 years – we recognise that children of this age may be utilising public transport or other modes of transport to access the center during daylight hours. We ask that children text the parent/guardian when they arrive to let them know that they have arrived safely. If the child doesn’t have a phone, they are welcome to use the phone at reception to give the parent/guardian a call. After dark the child should not leave the centre until they can see the parent/guardian and must not wait on the street for collection. 

 

Parking:

As you are all aware, parking during peak times can be difficult. We ask that you please respect our neighbours by not parking in their carparks.

Parent viewing:

Skylark Sports has a comfortable viewing area for parents and non-participating siblings.

Parents are not permitted to enter the gymnastics area at any time (unless actively participating in a parent assisted KinderGym class). We ask that parents please respect this rule as it is in the best interest of all participants (both your own child and other children) and for your own safety.

Parents of children 4 and over are welcome to leave the premises for the duration of the class if you prefer.

Participants only: 

We ask that parents, siblings and non-participants do not enter the gym unless it is a parent-assisted class. There are three main reasons for this – keep reading to find out more! 

  1. It’s not safe for you. Lots of stuff is happening in the gym, both on the ground and in the air.
  2. Our equipment is expensive, and we want to keep it in good condition. Our flooring and crash mats can add up to over $50,000 alone. Our equipment is important, but the safety of the kids is our main focus. 
  3. It’s not safe for our participants. If parents and siblings enter the gym it is distracting to our athletes and can lead to injury. If they land on you it will probably hurt them more than it hurts you so please make sure you don’t enter the gym 

 

Photography in the gym: 

As you may know, parents are not permitted to enter the training space. Photos through the viewing window or door are permitted, however you are not permitted to take photos of other students without their parent’s permission. We ask that everyone please be mindful of this when taking photos of your children. 

Skylark Sports is a ‘nut aware’ environment.

Please help us support those who are anaphylactic to nuts by not bringing them with you to the gym. If you have eaten nuts before attending please ensure that your hands are washed before entering the gym. Thanks for your cooperation.

2020 Term Dates –

Term 1:
Monday 20 January – Sunday 5 April (Lynbrook will open on Tuesday 28 January 2020)

Public Holiday Closures: Monday 27 January (Australia Day) & Monday 9 March (Labour Day)

Term 2:
Monday 14 April – Sunday 5 July

Public Holiday Closures: Saturday 25 April (Anzac Day) & Monday 8 June (Queens Birthday)

Term 3:
Monday 13 July – Sunday 20 September

Term 4:
Monday 28 September – Sunday 20 December

Public Holiday Closures: Tuesday 3 November

If you are signing up to direct debit with Skylark Sports, you agree to the following:

 

Term of the Direct Debit:

This Direct Debit contract is ongoing and will expire when written notice is provided by the customer.

 

Direct Debit Amount:

Direct Debit fees are set at a monthly rate, based on the number of classes that operate in the billing period.

Suspension and Cancellation of Payments:

Skylark Sports Pty Ltd does not allow suspension of payments. Cancellation of Direct Debit requires 14 days’ written notice. In all instances, cancellation must be in writing via email sent through to our Customer Administration Team. When we receive the notice of cancellation, we will respond via email confirming the last direct debit date. Customers should not consider their account closed until they have received written confirmation of the cancellation. During the 14-day notice period, the Direct Debit amount will continue to be deducted at the calculated rate. Should there be any arrears in payments, the Customer authorises Skylark Sports Pty Ltd to debit the outstanding balance to bring the account up to date.

Once your direct debit payments have been cancelled, your child’s enrolment will be discontinued and their spot in class will not be held. If you plan to return, we are happy to place your child on our waitlist to ensure you have a chance at re-joining your chosen class, however this is subject to availability and not guaranteed.

 

Card dishonour:

It is the Customer’s responsibility to ensure that funds are available in the nominated account. Should your payment be dishonoured, our Customer Administration Team will contact you to advise you of the problem. Skylark Sports Pty Ltd will retrieve any outstanding funds the day after the attempted payment. In the event that your account for the outstanding fortnight has not been settled, Skylark Sports Pty Ltd reserves the right to terminate your membership.

 

Dispute:

If you believe that there has been an error in debiting your account, please notify us immediately and we will work with you to resolve the problem. If we conclude as a result of our investigations that your account has been incorrectly debited, we will arrange for a reimbursement accordingly. We will also notify you by email of the amount by which your account has been adjusted.

 

Confidentiality:

We will keep any information (including your account details) confidential. We will make all reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

Skylark Sports uses iClassPro to process payments. iClassPro uses one of the most secure methods of handling card data called “tokenisation”. Neither Skylark Sports nor iClassPro directly handles the card data. Instead, it is securely transmitted via an encrypted connection directly from the client to a PCI certified payment gateway. The card data is then converted in to a unique “token” representing the card number. iClassPro stores the token ID which is used when a saved card is debited. It is saved with a Level 1 PCI Compliant gateway.
Level 1 is the highest level of security that can be achieved by the PCI standards.

All transactions on this site are in Australian dollars.

Direct Debit is from Visa or Mastercard only.

If direct debit is dishonoured payment can be made by any of the following methods:

  • By credit card through the Parents Portal
  • Direct transfer
  • EFTPOS payment at our facility
  • Credit card payment over the phone
  • Cheque
  • Cash (cash is not kept on the premises so exact change is appreciated)

If direct debit is dishonoured your account must be paid prior to attending the next class.

It is recognised by you (the parent/guardian), that participation in physical activities carries with it a reasonable assumption of risk. In the event of injury or illness, you authorise the person in charge to administer first aid and to seek further medical, hospital or ambulance treatment if required. You agree to pay any costs incurred.

You agree to provide Skylark Sports with information regarding any medical, physical or behavioural conditions or issues that may affect participation, including a management plan if applicable. Our coaches are committed to helping each child have an enjoyable and successful experience and the more information they have the better they are able to assist.

Group and individual publicity plus training photos and videos may be taken from time to time. You consent to your child’s unnamed image being used in promotional and training material.

Fortnightly on a Monday morning, all items left in lost property will be discarded or donated.

If you realise you’ve left something behind, please get in touch with our Customer Admin Team straight away and we’ll put it aside for you.

Skylark Sports will not be responsible for any lost, missing or stolen items.

Full payment must be made at the time of booking

24 hours notice must be given for any cancellations. In the case of a cancellation the customer may choose from the following two options:
1. A full refund, minus a $10 administration fee per child, can be given so long as a minimum of 24 hours notice is provided.
2. If the booking is for Holiday Program; the session can be swapped to another session within the same holiday program at no additional charge, as long as places exist and 24 hours notice is provided.

If less than 24 hours notice is given no refunds or credits are available.