We collect the following types of information:
Information you provide to us
In the course of engaging with our website and signing up for our services you may provide Personal Information about yourself and your family. Information is often, but not exclusively, provided to us when you enquire about our services, enroll for classes, consult with our Customer Administration Team, send us an email, or communicate with us in any other way. We will only ask you for Personal Information that is necessary for us to provide our services to you and your family.
This may include, but is not limited to: contact details, billing information, age and gender information about your child, medical information about your child. Sensitive information such as medical information is afforded a higher level of privacy protection and is only used to ensure the health and safety of your child.
Monitoring of communication
In accordance with Australian Law, we’ll monitor and record your emails, text messages, social media messages and other communications with us. This is so we can see a record of what’s been said. This allows us to provide and improve our services, monitor activities on your account, ensure quality control.
Information from your website behaviour
Our website is integrated with Google Analytics. This is so we can understand how people use our website and continue to improve our content and services. If you’re just browsing our website, we collect the same basic information that most websites collect. Including, but not limited to, browser type, referral type, date and time of visit, length of visit, pages visited, location, device used, and search terms used. We collect this from everybody that visits our site, regardless of whether they are a member. The data we collect from Google Analytics is anonymized and not linked to your personal account with us. For more information on how Google collects and uses data, you can access their partner site policy here: https://policies.google.com/technologies/partner-sites
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service, developing products and services, and making available other products and services to our customers and prospective customers.
We will use your non-sensitive personal information to:
- Provide services to you as Skylark Sports
- Respond to your requests, enquiries, comments or concerns
- Notify you about changes or updates to Skylark Sports, including changes to our product offering
- Conduct research and analysis
- Send you news and information relating to your enrolment or perceived interest in our club
- Market relevant products and services to you
- Maintain our internal accounting and administration
- Influence our audience targeting for marketing to external customers